13. What sort of customer support does Xetex provide?

Xetex is seriously devoted to providing the highest level of technical support to its customers. To this end technical support questions submitted via email are distributed to most developers at Xetex in addition to the dedicated support staff. In addition to dedicating developer resources to providing technical support for configuration issues, this also takes the form of providing extremely timely fixes to customers.

Xetex products have always been designed to be customer installable. This is not any different today, but in response to customer requests Xetex will send engineers on-site to perform basic installation, configuration and training. This allows even the most complex PKI environments to be integrated and deployed in a professional and robust manner.

Customer support is provided via email and telephone between the hours of 9:00am and 5:00pm (Pacific) Monday through Friday.